POsition description: Receptionist volunteer

JOB SUMMARY

The Arab American Association of New York is seeking a receptionist volunteer in order to assist front desk staff. The Receptionist Volunteer will assist the front desk in all receptionist related activities. This volunteer assists in carrying out essential tasks that help the office function efficiently including interacting with clients, scheduling appointments for our many services, and more.  This opportunity will allow volunteers to further gain essential customer service and organizational skills. 

Primary Duties:

  • Maintain the appearance, organization, and safety of the office
  • Provide superior customer service 
  • Warmly welcome guests, identify the purpose of guest and clients visit, and communicate with clients/guests appropriately
  • Manage all incoming and outgoing mail and packages
  • Answer and route telephone calls and supervise others with incoming calls
  • Determine the priority of work assignments and processes in a prompt manner as directed
  • Routinely communicate with all staff and volunteers 
  • Prepare reports by collecting, analyzing, and summarizing operational data and clients
  • Ensure each community member feels informed, understood, and acknowledged 
  • Resolve conflicts as they arise and support staff in managing clients’ expectations

Requirements:

  • Prefer previous experience with front desk assisting and/or customer service 
  • Must speak English and Arabic 
  • Age 22 + 
  • Must be able to volunteer at least 10  hours per week
  • Must be available between 10 and 5 PM on some weekdays

Please send a resume to Volunteer@ArabAmericanNY.org explaining why you are interested in this position and a description of what your availability looks like. Once you have completed an application, we will get back to you about it shortly.